COMPASS TOURS offering our services to UK charities and organisations
booking conditions
Every seat on railtour trips should be paid for in advance by booking it through available methods – only this guarantees you a fully reserved seat for the journey you have paid for. We only accept the booking as valid once the money has been received by us (i.e. cheque cleared properly).
We will aim to meet your special on-journey requests if they are possible for us to achieve and considered reasonable, with regard to seating or indeed other matters – in order to help us do this please advise us with your booking or at latest 2 weeks prior to the trip.
Estimates of timings are only a guide – please note when booking you accept that these may differ from our estimates. Final times may only be available several days before the train runs and issued when we send your individual/group ticket. If it is the case that these could vary by an hour in either direction – then you will be informed of this when you are sent your tickets.
All efforts are made to ensure the train runs as it is scheduled to, with correct locomotives (if specified), coaches, routes/destinations and additional options for the day. Compass Tours reserves the right to alter these at any time and will not in doing so incur any liability to any person travelling with us who has purchased a ticket/s, resulting from alterations that are made. Reasonable effort will be made on the day of the rail trip to ensure it runs as planned – but we cannot be held responsible for any delays to the journey, mishaps, alterations or necessary curtailment of the journey when situations are outside the control of Compass Tours.
Compass Tours will guarantee to ensure that all passengers that have purchased valid tickets for the journey will be returned to their joining stations by whatever transport is necessary (in the event of curtailment/diversion of the train).
Compass Tours are only responsible to return passengers holding valid tickets to their joining stations by any necessary means of transport, therefore Compass Tours cannot be held liable for any missed connections into or out of any kind of transport link due to the early/late running of its trip. It will be your responsibility to get to your joining station for the trip and return home/back to your desired destination from the joining station.
Refunds will only be made under the following conditions: cancellation at least 28 days before the date of running – will give you a 90% refund, between 14 and 27 days – 70% refund, between 7 and 13 days – 50% refund, less than 7 days – no refund. Greater levels of refund for passengers able to provide proof of medical problems or arising of extenuating circumstances since booking on the trip will be considered by us only at the discretion of Compass Tours. Refunds/partial refunds caused by extenuating circumstances may only be offered in the form of a credit value on a future trip with us.
Alterations to your booking can be made, but if they are negative they will be subject to a £5 alteration fee and will only be accepted if given up to 7 days before the trip. If the alteration involves removing more than 1 person from the party – then Compass Tours has the right to apply its normal cancellation procedures for every extra person removed from the party.
If Compass Tours cancels any railtour or trip then it will give a full refund to every passenger that has purchased a valid ticket for the journey, but no other liability shall be incurred by Compass Tours.
All tickets for every railtour/trip Compass Tours organise that are applied for and sold to passengers, are issued under the above conditions.
Your application, purchase and use of these constitute your full acceptance of these – and no subsequent grounds to hold us responsible for dissatisfaction with these conditions.
Please send an SAE with note requesting a copy of these conditions if you should you need a printed version of the same details.
