Elaine

AVG7FREE Virus Vault

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AVG Virus Vault

The AVG Virus Vault application is a safe environment for management of suspect or infected objects detected during AVG Free Edition scanning. Once an infected object is detected during scanning, and AVG Free Edition is not able to heal it automatically, you are asked to decide what to do with the suspect object. The recommended solution is to move the object to the AVG Virus Vault for further treatment. Viruses can be detected by any of various AVG Free Edition components, such as AVG Resident Shield and AVG E-mail Scanner. Viruses can also be found when running a test from the AVG Test Interface or even when using Windows Explorer.

a) What should I do when a virus is detected?
Whenever AVG Free Edition detects a virus, we recommend that you try to heal the infected object as the first option. When AVG Free Edition is unable to heal the virus (this may occur for any of many reasons, including the distortion of the original file by the virus) use the next alternative – move it to the AVG Virus Vault. The last option is to delete the infected object (which is often the virus itself).

b) Why can’t every virus be healed?
In order for a file to be healed, it must be returned to exactly its original form! Because of this, not all files can be healed. The reason for this is that some viruses do not infect the original file but rewrite it, or they create copies of themselves. As such, it would not be possible to re-acquire the original form of the file (it would not be complete or would not exist at all once the virus is removed) or to ensure that the functionality of such a "healed" object was as intended in the original (e.g. in an executable program). In these cases, the only possibility to ensure that your data is protected is to remove the infected files from the (hard) disk and, when possible, restore the original file from your back-up.

c) What should I do with an unknown virus?
When AVG Free Edition has designated a file as being suspicious or as being infected by an unknown virus, you can e-mail the file to Grisoft (virus@grisoft.com)  Use this e-mail address to send files that you suspect of containing a virus, even when AVG Free Edition has not detected any viruses. For additional help concerning viruses, please consult the FAQ section on the Grisoft Website.

To send files that you suspect of containing a virus, even when AVG Free Edition has not detected any virus. 
Archive (zip, arc, tar etc) the file using a password and email a copy to virus@grisoft.com with a brief description as well as the password you used to archive it with. 

d) AVG Virus Vault Environment
Every detected infected object should be moved to the AVG Virus Vault. Within the AVG Virus Vault you can explore the object, delete it, or heal and restore the object if the cure has been implemented already. Also, you can send the object to the AVG Anti-Virus vendor for in-depth analysis. 


The Virus Vault Menu has:

Program Settings - Vault Tab

The Vault Tab allows you to specify the parameters for Virus Vault maintenance. The parameters include the maximum size of the Virus Vault, the minimum space on the hard disk, and allow you to automatically delete files from the Virus Vault as soon as the specified number of days expires, or as soon as the number of files in the Virus Vault exceeds a specified number.

You can enable the Limit Virus Vault size option to determine the minimum free space (in Megabytes) that must be preserved on your hard drive, and the maximum size (in disk size percentage) that can be used by all the files stored in the Virus Vault.

Enabling the Automatic file deletion option will automatically delete the files in the Virus Vault. By default, the settings include file deletion after 90 days, and file deletion (again, starting from the oldest files) once the number in the Virus Vault exceeds 2000.




The AVG Virus Vault offers a review of objects that have been detected as suspicious or infected, and provides this information about them: object status (infected / cured), object type (object / back-up), virus name, object’s original location, date and time of the object’s detection, file name, and file size.





The Virus Vault Main Screen has:


System Menu 

List of filters 

Here, you can select a filter to be used to retrieve the appropriate list of objects from the Virus Vault. You can filter and select files by the date they were stored in the Virus Vault or by the virus type that was detected in these files.

Toolbar (control buttons)

Use the toolbar buttons (located above the list of objects relating to the selected filter) to run specific operations on single or multiple selected objects – delete files, remedy viruses, restore files to disk, acquire detailed information about viruses, etc. 

List of objects

This feature shows objects (files) that meet the filter conditions selected in the List of filters.
The list allows you to select one or multiple objects and run operations on these objects either from the System menu or using the control buttons. The list graphically indicates whether the file has been moved to the Vault or if it has been created as a back-up while the virus was being remedied. The other list graphically indicates if the file is still infected. In addition, it shows the object name, the date and time it was created or moved to the Virus Vault, the name of the virus detected in the object or, if required, the path to the original location of the file. Use the F5 button when you want to restore the list contents, or the F6 button to "optimize the column width".

List of additional information 

The list shows additional information about the most recently selected object. It includes the detection information describing the virus detected in the object, the complete original name of the file on the disk and, in addition, it provides buttons to perform operations on the objects, such as remedying them or restoring them to the original location.

Elaine